Helpdesk, network, security, backups, projects and the 2 a.m. alert. One IT admin or IT manager is carrying all of it. They are good at the job. It is just too big for one person.
Sidecar IT rides alongside your IT person with overflow helpdesk, after-hours and vacation coverage, SOC monitoring, patching, shared tools and a senior engineer bench. They stay the IT lead. They just stop being alone.
How Co-Managed Support Works
We sit down with your IT person to agree what they keep and what they hand off
Overflow and Tier 1 tickets, password resets and onboarding go to our helpdesk
After-hours, weekend and vacation coverage so they can actually unplug
EDR, SOC monitoring and patching handled alongside them
Shared RMM, PSA ticketing, documentation and backup tools, plus senior engineers to escalate to