Terms of Service

Last updated: October 3, 2026

By accessing or using the website and services of Sidecar IT ("Sidecar IT," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, you may not access or use our website or services.

1. Services

Sidecar IT provides co-managed IT services to organizations that have their own IT staff, including overflow and after-hours help desk, security operations, infrastructure and Microsoft 365 projects, shared IT tooling, compliance support and IT strategy. Specific services are governed by the written agreement and responsibility matrix for each engagement.

2. User Responsibilities

You agree to:

• Provide accurate and complete information when communicating with us or using our services
• Maintain the confidentiality of any account information, including passwords, and promptly notify us of any unauthorized access or use of your account
• Use our website and services only for lawful purposes and in accordance with these Terms
• Not use our website or services in any way that could damage, disable, overburden or impair them
• Not send protected health information (patient or resident information) through this website, by text message, by email, or in a phone or voicemail message unless we have arranged a secure method with you

3. SMS Messaging Terms

Sidecar IT may send service-related text messages (SMS) under the program name Sidecar IT Alerts to people who have opted in. These messages include support ticket updates, appointment reminders and critical service notifications. We do not send marketing or promotional content via SMS.

• Opt-in: You may consent to receive SMS messages by texting START to 512-631-0480, by checking the SMS consent box on our SMS opt-in page (sidecarit.com/sms-opt-in), or by requesting SMS support by email or phone. By opting in, you agree to receive informational text messages related to Sidecar IT services.
• Opt-out: Reply STOP at any time. You will receive one confirmation message and no further texts will be sent unless you opt in again.
• Help: Reply HELP to any message, or contact us at [email protected] or 512-631-0480 (call or text).
• Message frequency: Message frequency varies depending on your service activity.
• Fees: Message and data rates may apply. Sidecar IT does not charge for SMS messages.
• Eligibility: You must be 18 or older and the authorized mobile account holder (or authorized to enroll the number). Service is limited to U.S. mobile numbers and may not be available on all carriers.
• Data and privacy: We collect your mobile number, your consent and the date, time and method of your opt-in, and our messaging provider keeps a history of messages, solely to operate the program. This information is shared only with our SMS service provider and wireless carriers for message delivery. Mobile numbers and SMS opt-in data are not shared with third parties or affiliates for marketing purposes. Text-messaging originator opt-in data and consent will not be shared with any third parties. We do not sell personal information. See our Privacy Policy.
• Carriers: Carriers are not liable for delayed or undelivered messages.

4. Website Content

Content on this website, including our AI-assisted blog articles, is general information only and is not legal, compliance, medical or other professional advice. It may contain errors and may not reflect the latest developments.

5. Intellectual Property

All content, features and functionality on our website, including text, graphics, logos, icons, images and software, are owned by Sidecar IT, our licensors, or other providers of such material and are protected by United States and international copyright, trademark and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store or transmit any of the material on our website without our written permission, except that your browser may temporarily store and cache copies of pages incidental to viewing them.

6. Limitation of Liability

To the fullest extent permitted by law, Sidecar IT, its affiliates, and their licensors, service providers, employees, agents, officers and directors will not be liable for any indirect, incidental, special, consequential or punitive damages arising out of or in connection with your use of, or inability to use, our website, services, or any content obtained through our website.

Our total liability for any claim related to our services shall not exceed the amounts paid by you for the specific service giving rise to the claim.

7. Indemnification

You agree to defend, indemnify and hold harmless Sidecar IT, its affiliates, licensors and service providers, and their respective officers, directors, employees, contractors, agents, suppliers, successors and assigns, from and against any claims, liabilities, damages, judgments, losses, costs, expenses or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of our website or services.

8. Governing Law

These Terms are governed by the laws of the State of Oklahoma, without regard to conflict of law principles. Disputes shall be resolved in the state or federal courts located in Oklahoma County, Oklahoma.

9. Changes to Terms

We may revise these Terms from time to time. Changes are effective when we post them on this page with a new "Last updated" date. Your continued use of our website and services after that means you accept the revised Terms.

Contact Us

If you have questions about these Terms, contact us:

Sidecar IT, 4205 N MoPac Expy #570, PMB 898213, Austin, Texas 78731

Email: [email protected]

Call or text: 512-631-0480