Shared IT Tooling (RMM, PSA & Backup)

The tools that make an IT team efficient, remote monitoring, ticketing, documentation and backup, are expensive to license and time-consuming to run for a team of one or two. Co-managed partners get them as part of the partnership.

Your team gets full access. We handle licensing, updates, scripting and alert tuning, so the tools help instead of adding another system to babysit.

Key Benefits

• Remote monitoring and management on every device
• Ticketing and reporting your team can use
• A documentation platform that survives turnover
• Backup with monitored, tested restores

What's included

• RMM agent deployment, policies and automation scripts.
• PSA ticketing with your queues and SLAs.
• IT documentation with passwords, diagrams and runbooks.
• Workstation, server and Microsoft 365 backup.
• Dashboards for your IT lead and leadership.

Shared IT Tooling (RMM, PSA & Backup): Frequently Asked Questions

What happens to our data if we leave?

You keep it. We export tickets, documentation and configurations and help move them to whatever you use next.

Related Services

• Explore Co-Managed IT Partnership: A co-managed IT partnership for organizations that already have IT staff: your team keeps control, we add depth, tools, coverage and specialists.
• Explore Overflow & After-Hours Help Desk: Tier 1 and overflow help desk, nights, weekends and vacation coverage, working inside your process so your IT team gets its time back.
• Explore Co-Managed Security Operations: Managed EDR, alert triage, patching and vulnerability management that run behind your IT team, around the clock.

Talk to us about Shared IT Tooling (RMM, PSA & Backup)

Call or text 512-631-0480, or email [email protected]. A real person answers.