“Sure, I'm on vacation. The laptop came to the beach with me.”

When one person is the whole IT department, their vacation is a risk to the business. So they don't really take one. That's how good IT people burn out.

Nobody should have to check tickets from a beach chair. Coverage is a planning problem, not a dedication problem. Give your IT person a backup bench and they'll come back rested instead of behind.

How vacation becomes vacation again

• Coverage plan agreed with your IT lead before time off
• Helpdesk and escalations handled while they're out
• Urgent issues routed to a senior engineer, not their cell
• Everything logged in a shared ticketing system
• A recap meeting on their first day back

Contact Sidecar IT

Call or text: 512-631-0480

New customers: [email protected]

Existing partners: [email protected]

Service area: based in Austin, Texas, with technicians across the South and Midwest

Hours: Mon–Fri 8 AM–5 PM CT; after-hours coverage for partners