“The documentation? Oh, it's all up here.”

When every password, config and vendor contact lives in one person's memory, every sick day is a risk. It's not that they don't want to document. There's never time.

Documentation is the first thing a stretched team skips and the first thing an auditor asks for. With co-managed support it gets written as part of the work, not after hours.

How the knowledge gets out of one head

• Network diagrams and device inventory built together
• Credentials moved into a secure, audited vault
• Runbooks for the tasks that come up every month
• Vendor and license records in one place
• Documentation kept current as part of every ticket

Contact Sidecar IT

Call or text: 512-631-0480

New customers: [email protected]

Existing partners: [email protected]

Service area: based in Austin, Texas, with technicians across the South and Midwest

Hours: Mon–Fri 8 AM–5 PM CT; after-hours coverage for partners