“It's not a ticket backlog. It's a lifestyle.”

When the queue never empties, small requests wait days and big projects wait months. Your team is working hard. There's just more work than people.

A backlog isn't a sign your IT team is slow. It's a sign it is small. Overflow helpdesk lets them stop triaging and start finishing.

How the queue gets back to zero

• Password resets, MFA, printers and new-user setup handled for you
• Routing rules your IT lead controls
• Escalation to your team or our engineers, your call
• Shared PSA ticketing with full history
• Monthly ticket trends to spot recurring problems

Contact Sidecar IT

Call or text: 512-631-0480

New customers: [email protected]

Existing partners: [email protected]

Service area: based in Austin, Texas, with technicians across the South and Midwest

Hours: Mon–Fri 8 AM–5 PM CT; after-hours coverage for partners